Return Policy

At Chic Legwear (chiclegwear.com), we are dedicated to ensuring that every customer finds their perfect match in our extensive collection of European hosiery, shapewear, and intimate fashion. We understand that purchasing foundation garments online requires trust, and we want you to feel confident that if an item isn’t quite right, our return process is straightforward and fair.

This policy outlines the guidelines for returning items purchased directly from our online store. Please read the following terms carefully to ensure a seamless experience.

1. Our Commitment to You

We strive to provide accurate descriptions and high-resolution images so you can make an informed decision. However, if you are not completely satisfied with the fit, color, or quality of your purchase, we are here to help.

2. Eligibility Period

We offer a hassle-free return window for all our customers. You may return eligible items within 30 days of the date your order was delivered. It is important that items are returned in new, unused condition. This means the merchandise must be unwashed, unworn, and free from any makeup, deodorant, or perfume stains. Furthermore, all original tags and packaging must be intact and included with your return.

3. What Can Be Returned?

To maintain hygiene and quality standards, we have specific guidelines regarding the types of products you can return:

  • Apparel: Pantyhose, stockings, knee-highs, leggings, shapewear (girdles and body suits), and panties are eligible for return if they meet the eligibility criteria mentioned above.
  • Footwear: Shoes must be in pristine condition, with no signs of wear on the soles, and must be returned in their original shoe box (which should be packed inside another box to prevent damage during shipping).
  • Exclusions: Due to health and hygiene regulations, we cannot accept returns or exchanges for items that have been worn or show signs of use. Additionally, items marked as “Clearance” or “Final Sale” are considered non-returnable and non-exchangeable.

4. How to Initiate a Return

If you wish to return an item, please follow these simple steps:

  1. Contact Us: Visit our “Contact Us” page and submit a request detailing the order number and the items you wish to return. Our customer service team will review your request and provide further instructions.
  2. Prepare Your Package: Securely pack the items you wish to return. Ensure they are placed in a protective shipping bag or box to prevent damage.
  3. Shipping: Customers are responsible for the cost of return shipping unless the return is due to an error on our part (such as receiving a defective item or the wrong product). We recommend using a trackable shipping method to ensure your return reaches us safely.

5. Refunds and Exchanges

Once we receive your returned package, our team will inspect the items to verify they meet our return conditions.

  • Refunds: For eligible returns, a refund will be issued to the original payment method used at checkout. Please allow 5-7 business days for the refund to appear on your account, depending on your bank or credit card issuer.
  • Exchanges: If you need a different size or color, we recommend placing a new order for the desired item while returning the original product. This ensures you receive your new selection as quickly as possible, especially since our inventory moves rapidly.

6. Damaged or Defective Items

We inspect every order meticulously before dispatch, but if you receive an item that is damaged, defective, or not the item you ordered, please contact us immediately. We will work swiftly to resolve the issue, which may include issuing a prepaid return label and sending a replacement at no additional cost to you.

7. International Returns

For customers outside of the United States and Canada, please note that you are responsible for all import duties, taxes, and customs fees both when the item is shipped to you and when it is returned to us. We advise checking with your local customs office to understand these potential costs.

Thank you for choosing Chic Legwear. We are committed to providing you with the highest quality European hosiery and the best possible service. If you have any further questions about our return policy, please do not hesitate to reach out through our website’s contact form.